We are Strengths-based

An individualized, strengths-based approach recognizes that every individual has competencies and capabilities that promote, enhance and strengthen their functioning.  These strengths can then be built upon to develop other competencies and capabilities.  The approach acknowledges each individual's unique set of strengths and challenges, and engages the individual as a partner in developing and implementing a service plan.

We accomplish this through:

Strengthening Families Approach – 5 Protective Factors

Strengthening Families™ is a research-informed approach to increase family strengths, enhance child development and reduce the likelihood of child abuse and neglect.  It is based on engaging families, programs and communities in building five protective factors:

1: Parental Resilience / 2: Social Connections / 3: Knowledge of Parenting and Child Development / 4: Concrete Support in Times of Need / 5: Social and Emotional Competence of Children

40 Developmental Assets – Preparing Young People for Success (ages 12-18)

The Search Institute has identified the following building blocks of healthy development—known as Developmental Assets—that help young children grow up healthy, caring, and responsible.

Click here for a PDF of the 40 Developmental Assets.

We are person Centered

A person centered approach recognizes and trusts human potential, providing each individual with empathy and unconditional positive regard to help facilitate change.

We accomplish this through:


Empathy is the ability to recognize and relate to other people’s emotions and thoughts. Empathic thinking is often characterized as the willingness and ability to place oneself in another person’s situation or to understand another person’s feelings as best you can.  It is about the power and understanding of their story.

Unconditional Positive Regard

Unconditional positive regard is unconditional acceptance, love, or affection. It differs from unconditional love in that there need not be actual feelings of warmth and affection behind the attitude. Rather, unconditional positive regard requires that a person be welcoming and accepting even when another person has done something that is perceived as questionable.

Active Listening

Listening is one of the most important skills you can have.  How well you listen has a major impact on your job effectiveness and on the quality of your relationships with others.  Active Listening is where you make a conscious effort to hear not only the words that another person is saying but, more importantly, try to understand the complete message being sent.

Parallel Process (behavior modeling)

How you interact with each individual impacts and influences how they interact with others.

Parallel Process reflective supervision is parallel to the service delivery process. Supervisors facilitate the conversation in the same way the staff member works with the client by:

1. Engaging in a two-way conversation about challenges

2. Genuinely listening to the staff member’s perspective and ideas

3. Fostering creative problem solving

Using the parallel process, the supervisor will rarely give advice or suggest solutions. In effect, the supervisor takes on the role of coach to support the staff member’s professional growth and the resolution of a specific problem.

Both the supervisor and staff member should be able to observe the parallel between the relationship the staff member establishes with the client to the relationship that supervisors and staff member develop with each other.

The relationship between the client, staff and supervisor forms a triangle in which the staff member has a relationship with the client just as the supervisor has a relationship with the staff member.  The same qualities a staff member demonstrates to establish the relationships with clients are equally important for establishing a trusting, mutually supportive relationship between the staff member and supervisor.

We are Culturally Responsive

A culturally responsive approach consists of consistent behaviors, attitudes, services and policies that are respectful of, and relevant to, the beliefs, practices, culture and linguistic needs of diverse, individuals, families and communities.

Cultural responsiveness is a life-long learning process that requires knowledge and capacity at individual, organizational, and systemic levels. Culture goes beyond race and ethnicity and is inclusive of, but not limited to, sexual orientation, gender identity or expression; tribal, immigration and refugee status; social class and abilities; and religious identity or spirituality. Culture includes beliefs, values, behaviors, history, language, customs, rituals, traditions, family systems, and artistic expressions that provide groups with patterns for living and understanding the world.

We are Empowerment Focused

An empowerment focused approach enables each individual to act or perform effectively through promoting the acquisition of competencies and capabilities to meet needs, solve problems or achieve desired goals.  This approach is used to motivate and encourage clients to become self-sufficient in their daily lives.

Being empowered is not a static condition but rather a dynamic and cyclical one. Individuals are in perpetual motion, either "getting better" or "getting worse" at any given moment. Empowerment indicates a state in which one's perception of self efficacy and essential value is mirrored in and accentuated by social relationships and the larger environment. 

An empowered individual enters each interaction assuming success, respect, and influence; and when these expectations are rewarded, carries back a sense of personal control and esteem.